Return and Refund Policy

Exchange, Returns & Refunds Policy

At The Jacket Art, customer satisfaction is our top priority. We aim to provide a hassle-free shopping experience and ensure our policies are straightforward and easy to understand.

Order Cancellations:
We are unable to accept order cancellations after 2 days from the date of purchase. We appreciate your understanding.

Exchanges:
We offer exchanges within 30 days of delivery. If you need to exchange a product, please ensure it is in its original condition and packaging. The customer is responsible for the shipping costs associated with exchanges.

Returns & Refunds:
If you are not satisfied with your purchase, we offer refunds under the following conditions:

  • Eligibility: Returns are accepted within 30 days of delivery, provided the product is unused, undamaged, and in its original condition.
  • Refund Process: Refunds will be issued to the same account or credit card used for the original purchase. Refunds typically take 10-30 days to process, depending on your payment provider.
  • Shipping Costs: Shipping and handling fees are non-refundable.
  • Store Credit: If you opt for a refund, you can choose to receive 100% of your order amount as store credit, with shipping fees deducted.

Defective or Incorrect Items:
If you receive a defective or incorrect product, we will issue a full refund or exchange, including shipping costs, within 30 days of delivery. Please contact us as soon as possible to initiate a return for defective or incorrect items.

Sizing Issues:
For products returned due to sizing issues, we are happy to offer an exchange. However, the customer is responsible for the return shipping costs. Please ensure you confirm your size carefully before placing your order, as exchanges due to sizing issues may not be eligible for a full refund.

Important Notes:

  • Products that have been used, worn, or damaged by the customer are not eligible for returns, exchanges, or refunds.
  • Returns and exchanges must be initiated via email within the specified period.

How to Initiate a Return or Exchange:
To begin a return, exchange, or refund request, please email us at hello@jacketart.com with your order details and reason for the request. Our customer service team will guide you through the process.